Refund Policy

Therapy Sessions:

Our refund policy for therapy sessions is designed to ensure clarity and fairness If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance to avoid being for the session. Refunds may be issued in cases of emergencies or unforeseen circumstances, and each request will be considered on a case-by-case basis. We appreciate your understanding and commitment to therapy journey.

Music Sessions:

Refund Eligibility:
Refunds are available for payments made in advance for therapy/music classes that have not yet been conducted. To request a refund, the customer must notify True Tone Academy at least 24 hours before the scheduled session/class. Refunds are not provided for sessions/classes that have already been attended, missed without prior notice, or for packages partially utilized.

Refund Process and Timeline:
All eligible refunds will be initiated to the original payment method used via Razorpay. Once a refund is processed, it generally takes 5-7 working days for the refunded amount to reflect in the customer’s bank account or card, subject to bank processing timelines. Instant refunds may be available at an additional charge as per Razorpay’s policies.

Partial and Full Refunds:
True Tone Academy reserves the right to issue either full or partial refunds at its discretion. Partial refunds may be processed if only a portion of the paid services are canceled before commencement.

Refund Fees:
No processing fee will be charged for regular refunds. However, the transaction fee and GST applied at the time of payment capture will not be reversed.

Exceptions:
No refunds will be issued for sessions/classes canceled after the start time, for absenteeism, or for completed sessions. Any special request for refund or disputes should be reported within three (3) days from the date of the scheduled class.

Contact for Refunds:

For any refund or cancellation request, please email avijitventures@gmail.com with your payment receipt, transaction details, and reason for refund. Our team will respond within 2 business days.